Malaysia Airlines Business Class Reviews

2 User Reviews for Malaysia Airlines Business Class
Summary of Customer Ratings
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
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MARCEL
MAS – Getting Better But Still Some Way To Go    
Traveling Class
Business Class
Via
KL and London
Aircraft
A330, A380
To
Zurich
From
Sydney
Flight Number
MH1, MH3, MH122, MH123
Flight Date
18 Sep 2017
Recommend
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
Overall

Review
Malaysia Airlines is getting better but there's still quite a few inconveniences along the journey.
The flights themselves were great - fabulous crew, very good food and nice comfortable seats (although not in same class as Singapore, Etihad or Cathay). The new A330 seats (same as older Finnair seats) are great for day flights but feel narrow when sleeping - actually preferred sleeping on the A380 seats.
New lounges will be great once finished but in the meantime the temporary lounges are awful - use the Cathay lounge in KLIA and Qatar lounge in London if possible.
All flights were beset by multiple retimings and/or delays - don't expect a MAS flight to take off at the time you booked it.
Having said all this the gorgeous crew and Malaysian food make the flights very pleasant - if you have to fly via KL as I did.

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Eryn
Very Disappointing    
Traveling Class
Business Class
Via
London,Kuala Lumpur
Aircraft
A330, A380, A320
To
Zurich
From
Melbourne
Flight Number
MH0128, MH0004, BA0720, BA0709, MH0003, MH0129
Flight Date
19 Jul 2017
Recommend
Seat Comfort
N/A
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
N/A
Ground Service
Value for Money
Overall

Review
Malaysian was actually very disappointing although I sound like a grumpy old woman or a princess when I go on about it....

Firstly, cabin staff on the way to AKL were very ho hum and not particularly friendly, - and I am not one who expects to be fawned over but their manner was not what I would think customer service would appreciate.
The cabin staff on the KL to U.K. Leg were excellent though.
Same thing noted on way back, with the AKAl to Melb leg staff very complacent.
The flight up from KAL was delayed so much we missed th Zurich connection so had to overnight in Heathrow, which was ok but we had to get through immigration which took 2:5 hours....then th ought security the next morning again.
The staff at the departure gate at AKAL, which was changed, didn't make any suitable announcements then got very short with two old ladies who were quite discombobulated by what was happening. There was no clear instruction about leaving that lounge and moving so a nightmare to get back out through two small exits with people milling around not knowing what to do. I note that they sent emails.....when I checked later, although not everyone would have email operational and the notice was very late.
We were squashed back in economy right toward the back London to Zurich so that wasn't what we had paid for. Grump.....

The KL lounge was very old and shabby, both times we arrived at 6 am ish and there was no food out, half the lights and power sockets didn't work, no cups for the coffee or tea machine, so all in all disappointing as not really comfortable to relax, shower etc.
Also both long hauls and coming back into Melbourne the menu'd breakfast/dinner never appeared, nor was there any explanation. Although only half full in business KL to London my dinner choice was not available , another small thing but noticeable. Mikes meal was almost inedible.
We would definitely not fly MA again, we did so about 5 years ago with no problems or complaints but this time it really does appear to be cost cutting deluxe, and it shows. And communication/ customer service was lacking.

Sorry to be so negative, but there was little to redeem it apart from the wonderful crew on the long haul. In London it was a schemozzle getting off the plane to line up at a single desk set up in the corridor for us to find out where and how we had been rebooked. On other airlines I have had that all relayed to the cabin staff who then inform passengers, or read out over the lounge speaker. Again, terrible customer service which could be rectified with small measured.

Hopefully next time - which will inevitably be on another airline, will be good.

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