Virgin Australia Business Class Reviews

4 User Reviews for Virgin Australia Business Class
Summary of Customer Ratings
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
Running on Schedule
Overall
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John
Not Happy Virgin    
Traveling Class
Business Class
Via
Los Angeles, United States
Preferred Agent
Josh Hunter
Aircraft
777-200ER
To
New York City, United States
Flight Date
21 May 2019
Flight Number
VA1
From
Sydney, Australia
Recommend
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
Running on Schedule
Overall

Review
Plane was 2 hours late leaving Sydney then it caught on fire on the tarmac. 9 hours later we were ushered onto the same plane that did not have a working APU, so cabin HOT, food a bit funky and replacement staff were understaffed and jaded. Virgin staff on ground in LAX were surly and unhelpful. So Virgin's service recovery was appalling.Photo of plane with fire truck attending to the APU.
Tips for other travellers
Don't arrive early to airport as the flight is likely to be delayed and it just adds to the stress.

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FCTR Editors
Only Garuda Has Flat Bed To Bali    
Traveling Class
Business Class
Aircraft
BOEING 737-800
Seat Configuration
2-2
To
Denpasar, Indonesia
From
Sydney, Australia
Flight Number
VA33
Flight Date
01 Feb 2019
Recommend
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
Running on Schedule
Overall

Review
It wasn't a pleasant trip. It started when you had to stand in the transfer bus to the aircraft for over 20 minutes with full load of crowd chatting and laughing loudly all around you...
I had a heart attack after getting onboard finally, there are only 2 rows 8 seats in biz class, I never expected such a terrible seat in business on Virgin, worse than most premium economy seats, it reclines about 10 degree😱
I haven't seen a seat in biz class like this for years😂

It's a small aircraft, the economy configuration is 3-3.

Other things to match this standard, there's no USB charge port, you need a UK plug 😅
In the toilet, only soap and air refresher provided, there's no facial mist or any lotions.
Food choice is very limited, there's no fruit no ice-cream for dessert, either cheese or brownie (tasteless). Two hosts are very pleasant though and provided good service. But I'm not sure why they were assisting economy class passengers to use toilets for biz class, at one point, more than 5 passengers one after another, what is this?

Upon arrival, my luggage was out among the first few 👍

I had to cancel the return flight, lucky it was booked on points, reasonably easy to cancel. Initially, I was told there's no point refund, I have to use them on other Virgin flights. We did eventually manage to get the points refunded.
I'm going to book with Garuda to fly back, which is the only airline with flatbed between Australia and Bali or Indonesia. And flights returning to Australia or at least Sydney are night flights.

The passenger sat next to me said Qantas to Bali is similar.
And sure hostess said, she heard, Indonesia does not allow Australian airlines bringing aircraft with a flatbed to Indonesia, not sure if that's true.

Tips for other travellers
If you want to have good sleep and great service to Bali, do not use Virgin or Qantas, try Garuda.

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Stephen
Virgin To LA    
Traveling Class
Business Class
To
Brisbane, Australia
From
Los Angeles, United States
Flight Date
12 Feb 2018
Recommend
Seat Comfort
Cabin Staff Service
Food & Beverages Service
Inflight Entertainment Service
Ground Service
Value for Money
Running on Schedule
Overall

Review
The Only way to travel to the States impeccable service really comfortable seats and great entertainment system.

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Peter
Virgin, The Best. Delta Just Ok.    
Traveling Class
Business Class
Flight Number
VA0001, DL1406, 6527, VA0002
Aircraft
B777, B737, B757
Via
Los Angeles
To
Atlanta
Flight Date
30 Mar 2017
From
Sydney
Recommend
Seat Comfort
Cabin Staff Service
Food & Beverages Service
N/A
Inflight Entertainment Service
N/A
Ground Service
N/A
Value for Money
N/A
Overall

Review
Virgin business class the best I've travelled on. Great seats and terrific cabin crew. Delta just OK.

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